Sales Conditions

Terms of Sale

Effective 28 September 2026

1. Who we are

The website mcdavidian.com is operated by SARL M.C. DAVIDIAN, a French limited liability company with a share capital of €40,000, registered office 84 rue Denis Papin – ZAC du Cerceron – 83700 Saint-Raphaël – France, registered with the Fréjus Trade and Companies Register under number 431 266 550, EU VAT number FR 82 431 266 550.
Contact: info@mcdavidian.com – +33 4 94 95 93 66.

2. Scope

These Terms of Sale apply to all orders placed on mcdavidian.com by consumers. By placing an order, you accept these Terms, by ticking the box provided at checkout. The Terms in force on the date of your order apply; you can save or print them. Our Delivery and Returns & Refunds pages form part of these Terms.

3. Our products: handmade pieces

Our accessories are made by hand in our workshop in Saint-Raphaël, France. Their main characteristics (material, dimensions, colour, finish) are shown on each product page.

Their handmade nature is part of their character. Slight variations from one piece to another – shades and patterns of the acetate, placement of rhinestones or crystals, dimensions within a few millimetres, discreet marks of handwork – are inherent to artisanal production. They are neither a defect nor a lack of conformity.

Our photographs are taken with care to be as faithful as possible; colours may nevertheless look slightly different depending on your screen.

One-of-a-kind and made-to-order pieces (One-of-a-Kind Couture collection, custom orders) are unique or made to your specifications. This is stated on the product page.

4. Ordering

To order, you add items to your basket, enter your delivery and billing addresses, choose a delivery method, accept these Terms and pay. Before paying, you can review your order and its total price and correct any errors. The contract is concluded when your payment is accepted; we then send you an order confirmation by email.

We may cancel an order if the item is no longer available (you are then refunded in full without delay), if payment is declined, or in the event of an unresolved prior dispute.

5. Prices

Prices are shown in the currency selected on the site and include any VAT applicable. Delivery costs are calculated automatically and shown in your basket before you pay. The price charged is the one displayed when you order. For deliveries outside the European Union, customs duties and import taxes set by the destination country are payable by the recipient (see our Delivery page).

6. Payment

Payment is made online by card through our secure payment provider, Stripe. Your card is charged when you confirm your order. Card details are processed directly by Stripe: we never have access to them.

7. Delivery

Dispatch times, delivery times, tracking, customs and what to do if a parcel is damaged or lost are set out on our Delivery page. You are responsible for entering a complete and correct delivery address; re-shipping costs caused by an incorrect address are payable by you.

8. Right of withdrawal (14 days)

You may withdraw from your purchase within 14 days of receiving your order, without giving a reason. The conditions (return costs payable by you, condition of the items, refund within 14 days, standard withdrawal form, return address) and the exception for made-to-order pieces (Article L221-28 of the French Consumer Code) are set out on our Returns & Refunds page.

9. Legal guarantees and caring for your pieces

Our accessories are covered by the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). Consumers resident in the European Union also keep the mandatory protections of their country of residence.

9.1 What the guarantee of conformity covers

It covers defects that existed at the time of delivery and appear within two years of delivery: manufacturing defects, a piece that does not match its description, or one unfit for normal use.

9.2 What is not a defect

• the variations inherent to handmade work described in section 3;
• normal wear and tear over time: patina, fine scratches on acetate, gradual loss of elasticity of hair ties and scrunchies, light wear of fabrics and velvet;
• damage caused by an accident or misuse: dropping, impact, crushing, twisting, forcing a clasp open, over-tightening, exposure to heat (hair dryer, straightener, a car in the sun), water, hairspray, perfume or other chemicals;
• failure to follow the care instructions given on the product page or supplied with the item;
• alterations or repairs carried out by you or a third party.

9.3 How to make a claim

Contact us at info@mcdavidian.com with your order number, a description of the problem and photographs. If needed, we will ask you to send the item to our workshop for inspection. If the defect is covered by the legal guarantee, return shipping is at our expense.

9.4 Remedies

If a lack of conformity is confirmed, you are entitled to have the item repaired or replaced within 30 days. Our workshop can repair most of our pieces. Where replacing a unique or handmade piece is impossible or disproportionately costly, we repair it (Article L217-12 of the French Consumer Code).

A price reduction or a refund can only be claimed in the cases provided for by law (Article L217-14): where repair and replacement are impossible or refused, have not been carried out within 30 days, where the defect persists after our intervention, or where the defect is serious enough to justify an immediate price reduction or refund.

9.5 Hidden defects

You may also bring a claim for hidden defects within two years of discovering the defect (Article 1648 of the French Civil Code). You must then show a hidden defect, existing before the sale, that makes the item unfit for its intended use.

9.6 After the guarantee: our repair service

Beyond these guarantees, or for damage that is not covered (wear, accident), our workshop offers a repair service, just like a traditional craftsman: after inspecting the piece, we send you a quote that you are free to accept.

10. Personal data

The information you provide when ordering is needed to process your order. How we use it and your rights are described in our Legal Notice and Cookie Policy.

11. Complaints

For any complaint, please contact our customer service first: info@mcdavidian.com – SARL M.C. DAVIDIAN, 84 rue Denis Papin, ZAC du Cerceron, 83700 Saint-Raphaël, France. We answer within 2 working days.

12. Governing law

These Terms are governed by French law, without depriving consumers resident in the European Union of the mandatory protections of the law of their country of residence. Failing an amicable settlement, disputes are brought before the competent courts.