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Delivery
Every MC Davidian piece is made by hand in our workshop in Saint-Raphaël, on the French Riviera, and ships from France. We deliver worldwide.
Looking to return or exchange an item? See our Returns & Refunds page.
1. How long before your order ships
We prepare and dispatch your order within 24 to 72 working hours of receiving it.
Our pieces are handmade, and each one is checked individually before it leaves the workshop. Orders placed on a Saturday, Sunday or French public holiday are prepared from the next working day.
2. How long delivery takes
Delivery times are counted from the day your parcel is dispatched, not from the day you order.
France: up to 7 working days.
Rest of the world: up to 15 working days. This includes the European Union, the United Kingdom, the United States and all other destinations.
These are maximum times under normal conditions. Most orders arrive well before. Delays caused by customs clearance, extreme weather or carrier strikes are outside our control, and we will keep you informed if your parcel is affected.
3. Who delivers your parcel
We ship with FedEx, Colissimo and La Poste.
The carrier is selected according to your destination, the weight of your parcel and the delivery options available at the time of your order. The carrier used for your order is shown on your shipping confirmation email.
4. Delivery costs
Shipping costs depend on your delivery address, the weight of your parcel and the carrier used. They also vary through the year as carrier rates change.
As a guide, delivery costs are generally between $8 and $30, depending on your destination, the weight of your parcel and the carrier used. Smaller parcels within Europe sit at the lower end of that range, heavier parcels to distant destinations at the higher end.
Because carrier rates change through the year we do not publish a fixed price list. Your exact shipping cost is calculated automatically and displayed in your basket before you pay. You always see the full amount, delivery included, before confirming your order. There are no charges added afterwards.
5. Tracking your parcel
As soon as your order is dispatched, we send you a confirmation email containing a tracking link. Every order is tracked, without exception.
You can also follow your parcel at any time from our tracking page.
If your tracking has not moved for several days, or if the carrier reports a delivery you have not received, contact us through the contact form, and we will open an enquiry with the carrier on your behalf.
6. Where we ship
We ship worldwide.
Deliveries are made to the address you enter at checkout. Please check it carefully, and include any building, floor or access code. An incomplete address is the most common cause of delay.
7. Customs duties and import taxes
For deliveries outside the European Union, customs duties, import taxes and any customs handling fees are set by the destination country and are payable by the recipient. They are not included in the price of your order and are not collected by us.
Amounts vary from country to country. If you are unsure, your local customs authority can tell you what applies before you order.
Deliveries within the European Union are not subject to customs duties.
8. If your parcel arrives damaged, or does not arrive at all
Please photograph the parcel before opening it if the packaging is visibly damaged, and let us know through the contact form.
We handle the claim with the carrier, so you do not have to. Depending on the outcome we will repair, replace or refund your order, as set out on our Returns & Refunds page.
Questions?
Write to us through the contact form. We answer within 2 working days.