Delivery

Delivery

Every MC Davidian piece is made by hand in our workshop in Saint-Raphaël, on the French Riviera, and ships from France. We deliver worldwide.

Looking to return or exchange an item? See our Returns & Refunds page.

1. How long before your order ships

We prepare and dispatch your order within 24 to 72 working hours of receiving it.

Our pieces are handmade, and each one is checked individually before it leaves the workshop. Orders placed on a Saturday, Sunday or French public holiday are prepared from the next working day.

2. How long delivery takes

Delivery times are counted from the day your parcel is dispatched, not from the day you order. The estimated time for each delivery option is shown at checkout.

• France: 1 to 2 working days with Colissimo, 3 to 6 days to a Mondial Relay pick-up point, next working day with FedEx Priority.
• Europe: 3 to 8 working days in most cases.
• United States, Canada and Mexico: 3 to 6 working days with FedEx International Economy, 1 to 3 working days with FedEx International Priority.
• French overseas departments and territories: around 6 to 7 working days with Colissimo.
• Rest of the world: up to 15 working days.

These are typical times under normal conditions. Delays caused by customs clearance, extreme weather or carrier strikes are outside our control, and we will keep you informed if your parcel is affected.

3. Who delivers your parcel

We ship with Colissimo, Mondial Relay, La Poste and FedEx.

Mondial Relay delivers to a pick-up point of your choice in France and in several European countries: choose it at checkout and select your pick-up point on the map.

The delivery options offered depend on your destination and the weight of your parcel. The carrier used for your order is shown on your shipping confirmation email.

4. Delivery costs

Shipping costs depend on your delivery address, the weight of your parcel and the delivery option you choose. Your exact shipping cost is calculated automatically and displayed in your basket before you pay. You always see the full amount, delivery included, before confirming your order. There are no charges added afterwards.

Free shipping

• Europe and French overseas departments and territories: free standard shipping on orders over $150.
• United States, Canada and Mexico: free shipping on orders over $300 with FedEx International Economy, duties and taxes included.
• Rest of the world (Asia, Africa, Oceania, Central and South America): free shipping on orders over $300 with FedEx International Economy.
• Express delivery: free on orders over $500.

Amounts are calculated on the value of your items, before any discount code, and shown in your currency at checkout. A few destinations are not eligible for free shipping: your basket always tells you how much more you need, or whether free shipping is available for your address.

5. Tracking your parcel

As soon as your order is dispatched, we send you a confirmation email containing a tracking link. Every order is tracked, without exception.

You can also follow your parcel at any time from our tracking page.

If your tracking has not moved for several days, or if the carrier reports a delivery you have not received, contact us through the contact form, and we will open an enquiry with the carrier on your behalf.

6. Where we ship

We ship worldwide, except to a small number of countries we cannot currently serve. If your country is not offered at checkout, please contact us.

Deliveries are made to the address you enter at checkout. Please check it carefully, and include any building, floor or access code. An incomplete address is the most common cause of delay.

7. Customs duties and import taxes

Within the European Union, there are no customs duties.

United States, Canada and Mexico: with FedEx International Economy or FedEx Priority marked duties and taxes included at checkout, all customs duties and import taxes are paid by us. There is nothing more to pay on delivery.

For the other delivery options to these countries, and for all other destinations outside the European Union, customs duties, import taxes and any customs handling fees are set by the destination country and are payable by the recipient. They are not included in the price of your order and are not collected by us. Amounts vary from country to country: if you are unsure, your local customs authority can tell you what applies before you order.

French overseas departments and territories (such as Guadeloupe, Martinique, Réunion or New Caledonia): a local import tax may be charged on arrival.

8. If your parcel arrives damaged, or does not arrive at all

Please photograph the parcel before opening it if the packaging is visibly damaged, and let us know through the contact form.

We handle the claim with the carrier, so you do not have to. Depending on the outcome we will repair, replace or refund your order, as set out on our Returns & Refunds page.

Questions?

Write to us through the contact form. We answer within 2 working days.

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